Privacy Policy

PRIVACY POLICY

Who is Muelle Roots

We are a true local brand which was born in Viña del Mar Chile. The essence of Muelle Roots lives around the production of handmade beanies and designs which are inspired in freedom of travelling. Freedom, friendship and respect to each other are the key values for us. On the following lines we explain what personal data we store, why and for how long. Before submitting any personal information on our site, we always prompt you to agree with this document. We store your consent together with the data. If you want to review/delete those data, you can use the form on the end of this page.  
Muelle Roots is located at:
Agustinova Prague – 15000 Czech Republic

Our website address is: www.muelleroots.com
We reserve the right to change our privacy policy in order to reflect any updates and modification made on the site at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.

What personal data we collect and why we collect it

We store necessary personal data in order to carry out orders in our e-shop as per below table. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Pending, failed, cancelled orders are retained for 30 days in case you want to get back to them. Data about completed orders are retained for 24 months to in order to fulfill obligations tight with warranties. Inactive accounts are closed after 24 months and all personal data are deleted.

 User

Customer Data

Orders

USER ID
 
BILLING FIRST NAME
 
ORDER NUMBER
 
USER LOGIN NAME BILLING LAST NAME ORDER DATE 
USER NICE NAME BILLING ADDRESS 1 ORDER TOTAL 
USER EMAIL BILLING CITY ITEMS PURCHASED 
USER REGISTRATION DATE BILLING POSTAL/ZIP CODE IP ADDRESS 
USER DISPLAY NAME BILLING COUNTRY BROWSER USER AGENT 
USER NICKNAME EMAIL ADDRESS BILLING ADDRESS 
USER FIRST NAME SHIPPING FIRST NAME SHIPPING ADDRESS 
USER LAST NAME SHIPPING LAST NAME EMAIL ADDRESS 
  SHIPPING ADDRESS 1   
  SHIPPING CITY   
  SHIPPING POSTAL/ZIP CODE   
  SHIPPING COUNTRY   

Cookies

We use cookies to ensure correct functionality of our site. Please see our Cookie policy for more details

3rd Parties

We use Paypal to receive international payments. If you opt for paypal checkout, it will be Paypal who deals with your personal details and we will only receive the shipping address. In this case refer to Paypal Privacy Policy for more details about how are your data handled.

We use G-mail for our mail correspondence with your clients and receive notifications from our web. We do not share your data with Google, we only use it´s services for communication. Please refer to Google Privacy Policy for more details.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. Visitor comments may be checked through an automated spam detection service.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

It is compulsory to provide valid email address and a name in the contact form on our web site. This  information will be used exclusively to contact you back and respond your query.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Like millions of other website owners, w use Google Analytics on muelleroots.com

Google Analytics is a piece of software that grabs data about my visitors (you). It’s something like an advanced server log.

What does Google Analytics record?

  • What website you came from to get here.
  • How long you stay for.
  • What kind of computer you’re using.
  • And quite a bit more.

The tracking information allow us to better understand the kind of people who come to our site, how do the use it, the experience they had and we can constantly improve.

Most of all we compile aggregate statistics about the number of visitors this site receives browsers platforms being used. No personally identifying data is included in this type of reporting.

If you still want to opt out then please [google_analytics_optout]

All of our activity falls within the bounds of the Google Analytics Terms of Service.

Data Breach

We commit to implement all available ways and best practices to protect your data. In case we have any evidence your data might be stolen we will immediately notify you on your email and inform you about exact scope of the breach, possible impact and further steps.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Please use the Data request form below 

 !By using this form you agree with the storage and handling of your data by this website.

[gpdr-data-request]

Published 11. 1. 2019